FAQ

To create your account, simply navigate to the top right corner and click 'Register'. Fill in your information, and we will send you a confirmation email to verify your details.

If you ever want to delete your account, contact us at info@geminifreedom.com, and our customer service team will be happy to assist you with the process.

Creating an account with us can simplify your shopping experience. You will have access to your order history, easily update your information, and make returns without any hassle. Having an account with us also means that you will be able to enjoy a more personalised experience.

We have made sure that paying is effortless and stress-free for you by creating a smooth payment experience. You can select from a variety of payment options customised to the most popular methods in your country. Whether you prefer to securely pay with your credit card by entering the necessary details or go through the process with your PayPal or Apple Pay account, the decision is up to you.

We offer a convenient free three-installment payment option that you can use to share the joy of payment. Depending on your location, we have partnered with some of the most trusted payment providers, such as Klarna and PayPal.

To use this option, select "PayPal" or "Klarna" at checkout. You will then be redirected to a payment page where you can enter your bank details. Once you have entered your details, you will receive a confirmation email that includes a helpful schedule of your upcoming payments, as well as a friendly reminder three days before each due date.

After you click the order button, you will be charged immediately and receive an order confirmation shortly after your purchase.

Paying in instalments can be a convenient option when shopping; the best part is that it's entirely free of charge. Klarna is an excellent choice for customers in Australia, Ireland, Italy, Portugal, Spain, the UK, and the US. To pay in instalments, you need to select "PayPal," "Klarna," at checkout. Then, you will be directed to a secure payment page where you can enter your bank details. Afterwards, you'll receive a summary of your upcoming payments and an email confirmation with a schedule of due dates.

It is essential to note that when you pay at checkout, you are agreeing to the purchase terms and conditions of PayPal, Klarna, or Alma, which makes the process transparent and ensures a smooth journey ahead.

We are pleased to inform you that we ship to over 200 countries worldwide.

Our trusted partner, DHL, offers Standard and Express delivery options for you to choose your preferred pace.

Delivery times are approximate and vary by destination. Shipments typically arrive in 2-5 business days.

We offer free worldwide shipping - customs and duties taxes included.

Once your order ships, we will send you a tracking number to monitor its progress on the DHL website or your account.

If you are waiting for a delivery and it has not arrived yet, it is possible that it is still on its way and might have been delivered to one of your neighbours; it is a good idea to check with them first.

If you still cannot find your package, please do not hesitate to contact our customer service team at info@geminifreedom.com. They will help you track down your missing package by coordinating with the carrier.

We will do everything in our power to assist you, but once the proof of delivery is confirmed, the responsibility is transferred to the carriers. Please note that GEMINI cannot be held responsible for any delays caused by the customs clearance process, late payments, or any other situations beyond our control. If you have any questions or concerns, please do not hesitate to contact us at info@geminifreedom.com. We will be happy to help you as best we can.

DHL has got you covered with Delivery on Demand. You will receive an SMS and email with different delivery options to choose from. Pick the option that works best for you, and your swimwear will be delivered at your convenience.

We understand that preferences can change, so you may request a return within 14 days of receiving your order.

We understand that returning a product can be a nuisance, and while we do not cover the cost of return delivery, we strive to make the process as easy as possible. If you need to request a return or exchange, please send us an email to info@geminifreedom.com. Our customer service team will respond promptly with a return address and a waybill to attach to your return package.

We are committed to ensuring that you receive what you want. Although we do not provide direct exchanges, you can still achieve the perfect fit or colour by submitting a return request on our portal. Once your return request is processed, you can place a new order on our website to ensure you choose your desired products.

We prioritise your peace of mind. Once we complete processing your return, you can expect your refund to materialise within an estimated 5 working days. Please note that during our sales and private sales, this period may be extended. We appreciate your patience as we ensure that everything is as seamless as your favourite beach sunset.

If you need any further adjustments or have additional inquiries, please do not hesitate to reach out to us at info@geminifreedom.com.

If your order has not yet begun processing, we would be happy to assist you in any way we can. You can contact us at info@geminifreedom.com, and we will cancel your order or modify shipping details as necessary. However, please note that once the process has started, we cannot combine orders, change sizes, or add or remove items.

When placing an order for GEMINI products, you can choose the "Gift wrap this item" option. Contact us at info@geminifreedom.com if you have any questions about gift wrapping your orders.

The allure, sophistication, and style in all our GEMINI creations are born in the heart of design excellence – Italy.

Our philosophy is centred around the fusion of comfort and style. We take pride in our GEMINI collection, which is designed using only premium, high-quality materials. We aim to offer you elegant and confident looks that are modern and distinct. Every piece is a testament to our dedication to exceptional craftsmanship.

The GEMINI Online Store offers sizes in both Italian and International sizing systems. To determine your correct size, please visit the 'Size Chart' tab on the product page. The item description will specify whether the item runs small or large in size.